Manages issues proactively, including timely resolution and the identification of remediation opportunities. + Performs as subject matter advisor and may serve as point of escalation and become regularly involved, as required, to meet schedules and resolve problems highly complex in nature. Ensures resources are accurately allocated in line with tactical plans and appropriately accounted for at all times. + Oversees team(s) assigned to projects and may manage implementations. Develops protocols to support established standards. + Manages the daily operational activities that develop and implement tactical plans for multiple components/processes for a specified area within IT. Outcomes managed have an impact on the specified area of responsibility. Ensures accurate accounting of and appropriate deployment of resources. This role will manage vendor relationship and ensures that SLAs are kept in respect to contract terms and researched and brought to the attention of the vendor when missed.Īctively collaborates across IT and business areas within area of specified responsibility to ensure successful results of designated initiatives are achieved. Effectively collaborates with other members of the team, customers and/or stakeholders to align work efforts, develop/execute tactical plans that enable effective business operations. Manages a team responsible for developing and implementing protocols that comply with established policies, procedures and standards of the specified area of IT.